iStyle Furniture is here to help you process your warranty as quickly and easily as possible. Most of the items come with a standard 1-year warranty against manufacturer defects. *Please note some manufacturers may have a shorter warranty time than others.
Please inspect all items at the time of delivery/pick up we will not accept damage claims after delivery.
Warranty Covered Items:
1) Frames used on upholstered and leather product
a. The wood inside or outside.iStyle Furniture offers additional protection warranties for up to 5 years from a third party company. Please call our store for more information on purchasing additional warranties.
b. Any manufacturer defects
2) Springs and webbed seating system
a. The metal spring systems are generally, sinuous, wire seating springs, and where applicable, back springs.
b. The webbed seating system is the webbing used to support the seating area
c. Any manufacturer defects
3) Recliner Mechanisms
a. The metal frame
b. The power buttons and reclining mechanism
c. The power box and cords that attach
d. Any manufacturer defects
4) Sleeper Mechanisms
a. The frame and mechanisms that help move
b. Any manufacturer defects
5) Mattress
a. Manufacturer 10-year warranty
b. Any manufacturer defects
6) Cushioning
a. Including unattached cushioning which means each cushion core in an unattached (loose).
b. Attached cushion which means each cushion seat is attached to the product
c. Any manufacturer defects
7) Leather and upholstery fabric
a. Any manufacturer defects Voided Warranty
1) FLOOR SAMPLE OR DISCONTINUED
a) Any item bought from the clearance or marketed as a “Floor Sample” automatically have voided warranty. Any damages before or after will be covered by the customer only.
b) Display items automatically have a voided warranty. Any damages before or after will be covered by the customer only.
c) No claims will be accepted on the floor model, clearance, or display items.
2) ABUSE OR TRANSPORTATION DAMAGES
a) Misuse or abuse of furniture
i) Jumping or climbing on furniture
ii) Misuse of mechanical furniture
(1) Opening and closing for play
(2) Jumping or climbing on reclined furniture
iii) Smoking that may leave stains or burns
iv) Dropping furniture
v) Weather damages
vi) Pet or human stains
vii) Chemical damage by cleaning products
b) Pick up or transportation damage by the customer will result in the warranty being voided.
i) Any items lost or damaged after a customer picks up from the store are no longer covered by warranty
ii) Customer takes full responsibility once they pick up furniture.
iii) PLEASE INSPECT BEFORE TAKING FROM THE STORE ANY DAMAGE FOUND AFTER WILL NOT BE CLAIMED.
3) CHEMICAL TREATMENTS
a) Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric.
i) Household cleaners
ii) Bleach
iii) Adhesive for protective coverings
4) CHEMICAL DAMAGES VOID WARRANTY
a) Inadequate cleaning
i) Harsh unapproved chemicals
ii) Scrubbing off finishes, leather, fabric
iii) Stains left after chemicals
iv) Discoloration of fabric or leathers from chemicals
v) Peeling of fabric or leathers from chemicals
5) LEATHER, UPHOLSTERED FABRIC, AND WOOD
a) Pulling of fabric, leather or bonded leather
i) Peeling away parts of the leather, fabric, or bonded leather
ii) Picking at raised fabric resulting in tearing
b) Warranty does not cover damages resulting from excessive soiling or improper or unapproved cleaning methods.
i) Urine or other bodily fluids
ii) Chemical treatments or cleaners
c) Fading or other damages resulting from sun exposure.
i) Furniture left in an area with sun exposure has risks of wood, fabric, leather, or bonded leather changing color due to heat and intense sun exposure.
d) Damages resulting from household humidity.
i) The bubbling of fabric, leather, or wood may result when intense heat and water are in the surrounding area.
e) Damages resulting from any liquid.
i) Including but not limited to alcohol and water.
ii) Chemical Treatments
6) CAUTION
Any use of improper or unapproved cleaning methods voids all warranties
7) MODIFICATIONS
Modifications by the customer to furniture also voids the warranty.
a) Anything that was not created by the manufacturer